Ron Friedmann, a lawyer, has spent over three decades improving law practice efficiency and legal business operations with knowledge management, legal technology, outsourcing, and process redesign. He is a legal market analyst at Gartner. Previous positions include Chief Knowledge + Information Officer at LAC Group, partner at Fireman & Company, SVP at Integreon, and CIO at Mintz. Ron was a COLPM Trustee and authors the Strategic Legal Technology Blog. He Tweets @ronfriedmann.